Research Operations Manager

WHO WERE LOOKING FOR

Do you want to become the next Kate Towsey?

Were looking for a Research Ops Manager to manage our research processes, knowledge hubs, and cross-functional collaborations.

As part of growing our research capabilities, your role will be pivotal in scaling the impact of research and streamlining field data collection across Manychat. This position requires a structured thinker who thrives on organizing knowledge.

If youre passionate about building robust research frameworks, scaling knowledge management, and enabling teams with access to research respondents and meaningful insights, this role is perfect for you.

WHAT YOULL DO

Research Operations

• Maintain and improve research enablement documentation, processes, and knowledge hubs.
• Oversee participant recruitment workflows, ensuring efficiency and strict adherence to data privacy regulations.
• Manage the tools, platforms, and systems that power our research efforts (e.g., Dovetail, Lyssana, Notion, Miro).

Research Enablement

• Monitor and refine research processes to ensure alignment with product team operations, supporting increased research maturity and impact.
• Organize and manage research archives, ensuring historical data is both accessible and actionable.
• Embed data privacy and ethical standards into all research activities, and educate teams on best practices for handling research data.

Knowledge Management

• Gather, audit, and maintain a range of research data and insight reports across repositories for easy discovery and application.
• Create and manage tagging structures, templates, and workflows that help teams produce, categorize, and share research insights effectively.
• Keep operational management systems up to date, driving internal knowledge sharing and organizational learning.

Stakeholder Collaboration

• • Partner with product designers, UX researchers, product managers, and other stakeholders to align research operations with project goals and timelines.
  • Maintain clear, consistent communication to amplify the impact of research outcomes—e.g., sharing evergreen insights on Slack or internal channels.
  • Help build a culture of continuous discovery by increasing awareness of research initiatives and findings across the organization.

WHAT SUCCESS LOOKS LIKE

• • Operational Excellence: A well-documented, smoothly running participant recruitment process and research toolkit suite.
  • Governance & Compliance: Clear adherence to data privacy and ethical standards, with minimal risk and strong organizational trust in research outputs.
  • High Research Impact: Teams easily access past insights, reducing duplicate efforts and driving evidence-informed decisions faster.
  • Cross-Functional Alignment: Transparent processes that allow product, design, and engineering teams to collaborate seamlessly on research goals.
  • Culture of Continuous Discovery: Research findings are regularly shared, championed, and utilized to inform product strategy, roadmaps and feature development.

WHAT YOULL BRING

• Experience & Education: 6+ years in research operations or a related role (UX, design, or knowledge management), plus a degree in HCI, Psychology, Social Sciences, Library Science, Information Architecture, or a related field.
• Operational Expertise: Proven ability to manage research insight repositories, classification systems, and participant recruitment processes.
• Privacy & Ethics Knowledge: Familiarity with data privacy regulations and ethical research practices.
• UX Research Foundations: Understanding of user research methodologies and maturity models, with an ability to coach others on research and discovery best practices.
• Tools Mastery: Proficient with research and collaboration platforms (Norstat, Lyssana, Alchemer, Dovetail, Miro, Figma, Notion) and comfortable supporting teams of varying research expertise.
• Project Management: Adept at balancing day-to-day execution with long-term operational strategy, ensuring continuous improvement of research processes.
• Communication Skills: Proven ability to convey complex operational details to multidisciplinary stakeholders, driving alignment and engagement.

Bonus:

• • Hands-on experience in conducting user research within a software development context.

Our recruitment process

• • Submit your CV and portfolio, and answer the open-text format questions.
  • We will update you on your application status.
  • Our talent partner and the hiring manager will call you for a quick introduction.
  • Presentation - Present your case study portfolio to your potential team and product leaders.
  • Interview - Meet the team.
  • Interview - Meet your hiring manager for the final interview.

Manychat is an Equal Opportunity Employer. Were committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure youre set up for success.