Sea Logistics Operational Revenue Care Specialist

Je functie Reporting to the Sea Logistics Operational Care Revenue Manager you will be responsible for ensuring that our internal customers experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with Customer Care Locations - Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

Je verantwoordelijkheden

• Responsible for billing of accounts using the pricing quoted to clients within the period established.
• Ensure all billing is correct and covering all charges and completed in time within the set parameters.
• Ensure that all costs are entered correctly and completely.
• You will review the Gross Profit and confirm accuracy.
• Collaborating with the operational team to ensure all information needed for billing is filed in the system.
• To identify + structurally resolve performance gaps in collaboration with stakeholders across our CCL, OCC + Finance departments.
• To systematically review + reduce the minimum provision for bad debts + write-offs.
• You will be processing files while adhering to all policies and procedures.
• Collaborate with the system process team to drive automation utilization related to Operational Care processes.
• Constantly challenge the status quo when it comes to process improvement.
• Maintain awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.

Jouw skills en ervaringen

• 1+ years Customer Service experience (Relationship Management).
• 1+ years billing experience processing billing.
• You will have good problem solving, communication and organizational skills.
• You will have understanding of operational financial activities.
• You will have the ability to pay close attention to detail.
• You will have the ability to work in the office 3/2 days a week.
• Intermediate skills with Microsoft Office.

Redenen om bij ons te komen werken There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Over Kuehne+Nagel

Met meer dan 80.000 medewerkers op ongeveer 1.300 locaties in meer dan 100 landen is Kuehne+Nagel een van de toonaangevende internationale logistieke dienstverleners.

CONTACT

Joana Dias

+49-30-403637-1308