Reservations Agent

Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services which can be directly integrated into the mobile, web and assisted channels of our consuming entities: ING Retail banks, Business banks and Wholesale bank.

We are looking for a User Experience (UX) Designer to join our feature squad responsible for delivering customer data services by building global reusable frontend components.

A User Experience (UX) Designer has end-to-end responsibility for UX analysis and UX design for (digital) processes, interfaces, and customer communications from a customer/user perspective, while also helping improve (digital) processes. The purpose of these UX activities is to increase customer satisfaction, user-friendliness and accessibility of ING’s (digital) services in order to create an optimum, authentic and consistent omnichannel user experience. A User Experience (UX) Designer works based on quantitative and qualitative data and draws on validated customer insights.

The Team

You will join the frontend squad of the GCDM tribe. Together with your CJE/UX and developers you will work on creating new components each day for our product area.

You will also be part of the Touchpoint Design Center of Expertise. A dynamic group responsible for creating and enhancing the user experience of INGs global technology platform.

Roles and Responsibilities

• Work alongside various stakeholders, including product managers, software engineers and other UX professionals, to align design strategies with business goals and technical capabilities.
• Conduct extensive user research and testing to gather insights and feedback for continuous improvement.
• Design and improve the user interface of the developer portal, focusing on usability, accessibility, and overall user experience.
• Establish and maintain design standards and guidelines, ensuring a consistent and coherent experience.
• Utilise your engineering expertise to understand technical constraints and possibilities, facilitating effective communication between design and development teams.

How to Succeed

• 5+ years in UX role, bachelor’s degree in the study of user experience, design, research or related fields or equivalent professional experience.
• Demonstrate a hybrid skillset in UX/UI design, coupled with a technical background essential for a high-level understanding of how various solutions are interconnected and the implications for the developer experience.
• Expertise in the UX design process, including workshop facilitation and collaboration techniques.
• Proficiency in using design tools such as Figma.
• Ability to manage multiple projects, even in ambiguous situations.
• Excellent storytelling and presentation skills.
• Comfort working in international and cross-functional teams.

This is who we are

ING’s strategy is built around our purpose: Empowering people to stay ahead in life and in business. We want to make the difference for people and the planet by providing a superior customer experience and putting sustainability at the heart of what we do.

In order to make this happen, we need good quality data. Data about customers, products, agreements, transactions and operations. In ING’s CDMO (Chief Data Management Office) organization, data is our heart. We ensure the bank can use data for decisions, reporting, analytics, modelling and much more because the data is of good quality, is managed well throughout the bank and that uniform policies and processes around our data apply. CDMO is a global organization, with people working in Amsterdam, Manilla, Bucharest and many more ING countries.

We are with around 200 data management professionals working on our ambition: making sure data is being treated in a pragmatic, compliant and ethical way! This vacancy is in the Data Governance team. We are with 24 Data Governance enthusiasts, working on nice challenges day in and out.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

How to apply

Ready to apply? Use the link below to upload your motivation letter and CV. If successful, you will be invited to two interviews so we can get to know you as a potential new colleague, and you can get to know us as a potential employer.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.