Customer Service Representative Emergency Response

Customer Service/Support

Job Title:

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Worlds Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What’s in it for you

In this position, we offer you cool benefits that will help you shape your life:

o A full-time contract with a salary of 5,000 euros gross per month where you also accrue pension;

o A fully paid training course;

o A good relocation package from abroad to the Netherlands. We will help you with accommodation and travel;

o A dynamic position in an international growing company where we work with the latest technologies;

o International career opportunities;

o Unlimited access to our Concentrix University that will allow you to further professionalize and grow.

What you will do in this role

As a member of our team, you will assist people who need help quickly. You will talk to them to find out what kind of help they need. This could be the police in connection with a burglary, but also a garage because they have a flat tire on the highway. It is therefore important that you can quickly determine what is needed to help the person on the line as quickly as possible. You stand firm and can act decisively, without losing your empathy. You listen where necessary but remain professional and provide the right solution.

Customers come to us by phone or chat. It is therefore important that you can speak and write Spanish, Portuguese, and English. We work 24/7, so working night shifts should not be a problem for you.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

o Fluent in Spanish, Portuguese, and English. Spanish and Portuguese a split of C1-B2-level. English at B2-level;

o No problem working in shifts, so you can work morning, afternoon and night;

o Are willing to work 100% at our location in Amsterdam;

It is a plus if you:

o Have a degree in CPR or have knowledge of police, fire or other emergency response;

o Have experience in providing emergency response or communications;

o Have experience with MS Office and Google Maps;

If you feel you don’t check every box, we still encourage you to apply. Well do our best to match you with the right job, whether it’s this or another role.

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