Customer Services Representative Motorized Sports

For our Haarlem based headquarters in The Netherlands, we are looking for a:

CUSTOMER SERVICES REPRESENTATIVE MOTORIZED SPORTS

The role:
Our EMEA Motorized Sports Team is looking for an additional Customer Services Representative who understands that the service level should be exceeding customer expectations.
In this role you work as part of a team of 6 CSRs and Regional Sales Managers, and in close cooperation with other business functions such as Business Support, Operations/Logistics and Management.

Your responsibilities:

• Delivering on time quotations, primarily in support of Sales Managers regions, but also for your own managed territories;
• Processing orders;
• Following up orders with logistics and shipping;
• Answering sales related questions regarding the usage of our motorized sports products and services by phone / email;
• Processing price changes in our CRM systems;
• Working closely with customers and prospects in Middle East & Africa (MEA), and perform pipeline management, forecasting and budget setting for this territory.

• Higher vocational thinking and working level;
• >2 years of experience in Customer Services or Account Management in an international company;
• Excellent communication skills in English (additional other language/Arabic is a plus). Dutch is not mandatory;
• A passion for motorsports as well as affinity with technology is an important asset;
• Self-starting and hands-on mentality;
• Knowledge of Salesforce or CRM systems is a plus;
• Your have a drivers license;
• You live in a radius of 30 kilometers from Haarlem.

• International environment in an exceptional branch: sport events across the globe
• A competitive salary
• 27 vacation days per year
• Pension plan
• Contribution to health insurance
• In-depth on-boarding program

Onboarding
Our technical products, services, platforms, and business practices are diverse. To understand the full picture, you need in-depth training which will be provided by our technical and commercial specialists. A company-wide introduction program will be provided as well in the first month of your employment. Your success is our success and therefore we take good care of you!

About MYLAPS Sports Technology:
MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR to countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.