Customer Technical Service Officer
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The EY-Parthenon team in the Netherlands is uniquely positioned in the intersection of strategy and technology, offering Commercial and Software Strategy services. As an integrated team, we are exposed to the cutting-edge tech market dynamics and engage in truly creative and thought-provoking projects. The Software Strategy Group (SSG) is the specialized software sector practice within EY-Parthenon, serving private equity investors, their portfolio companies and strategic buyers from due diligence through strategy and execution.
We are looking for colleagues to join us in Amsterdam as their home office. As a member of our vibrant and tech-savvy team, you will have a unique opportunity to develop your career through a broad scope of engagements, mentoring and formal learning
The opportunity - What future are you building towards?
EY-Parthenon SSG provides investment and acquisition guidance (including commercial, product and technology diligence), strategy/value creation, and transaction advisory services to companies and investors in the software economy. We define “software economy” as companies that sell or license software, SaaS, or business services enabled by software - where software is a key competitive differentiator. SSG in the Netherlands is part of a global network with offices in the US, Japan, Australia, UK, Nordics and Germany. The Dutch team has completed hundreds of successful projects and provides a unique capability to help software investors make strategic decisions and complete successful transactions.
Strategy
Product strategy and roadmap: EY-Parthenon teams analyze product roadmaps and provide recommendations for improving commercial positioning, packaging and pricing based on market and competitive research.
Technology strategy and roadmap: To meet growth targets, we help companies identify and build a suitable technology strategy and architecture roadmap — sometimes building on internal efforts and sometimes on brand-new ideas and emerging technologies.
Software development effectiveness: EY-Parthenon teams assess a company’s software development organization for capacity, talent and process. The team provides actionable recommendations to improve productivity, timeliness, predictability, quality and overall alignment with the corporate strategy.
Diligence
Product and technology diligence: SSG provides market-leading product and technology diligence of software-driven companies. This entails an “inside-out” assessment of product capabilities, product roadmaps, software architecture, technical debt, and both the organization and processes associated with a software organization.
Integrated diligence: EY-Parthenon teams combine product and technology diligence with leading commercial due diligence “outside-in” capabilities. We assess market segments and size, competition, purchasing dynamics and pricing & packaging to provide clients with a cohesive view of their target investment’s growth potential.
As a Manager you will have a leading role in the development and execution of software strategy engagements. You will gain experience in creating data-backed analysis and insights, hone your ability to craft a compelling narrative and present findings to senior executives, and manage and mentor others on your team. You will have a seat at the table with CEOs and investors, helping these clients make more informed decisions and gaining first-hand insights into how investors and management teams operate and make decisions.
Responsibilities - How can you make a lasting impact in a rapidly changing world?
Manage projects and day-to-day problem solving together with your team, coordinate multiple advisory engagements and motivate your team to work together on common challenges.
Deliver a high degree of client satisfaction throughout the engagement cycle and uphold high-quality deliverables to drive recurring engagements.
Support the development of business strategies using tools such as market analysis, customer research, macroeconomic forecasting and portfolio optimization.
Perform commercial and technical analysis and translate findings into financial implications, being able to present outcomes to a non-technical audience.
Coach and lead the professional and personal development of your team members.
Job requirements - Where do you start if you want to change the world?
Minimum five years of experience with either strategy consulting, project-based work in a software (-driven) sector, or work in software engineering.
Experience in managing projects for corporates and/or private equity investors.
Ability to understand, assess and conclude on software products, their market positioning, competitors and customers by using research tooling and market information.
Excellent problem solving, project coordination, facilitation and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Effective organization and time management skills with ability to work under pressure and adhere to project deadlines.
Excellent communication skills, both verbal and written, in Dutch and English.
Willingness and ability to travel, when necessary (approximately 0-20%).
A passion for technology!
Already interested? Apply now!
What we offer - Is everything that counts being counted?
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Flexible working: you decide where and when you work in consultation with your team. At home, at the office, at the clients location, or from another European country (up to 20 working days per year)
Salary: in addition to your fixed salary, depending on EYs financial performance, you may be eligible for a bonus. You are also entitled to an expense allowance (depending on the position) and an internet allowance of €40 net per month
Time off: you are entitled to 34 vacation days per year when full-time employed and you have the option to purchase additional days.
Sabbatical: the option to take unpaid leave after consultation
Bicycle arrangement: finance the purchase cost of your new bicycle through a monthly deduction from your gross salary (the purchase cost is spread over 12 months) or from your non-statutory holiday entitlement
Pension scheme: you will start building a pension capital immediately upon joining EY. Each month, a premium is allocated to your pension account with our pension provider. You also have the option to voluntarily contribute additional funds to your pension
To learn more about working at EY, please visit the following link: What its like to work here | EY - Netherlands
The office
Our office in Amsterdam is located in the Zuidas, a bustling area where many businesses are situated. Havent had breakfast yet? Taib will make his special smoothie for you or simply a delicious cappuccino. During the lunch break, the team of Hans and Mehdi will be ready with a fresh lunch for you. For a breathtaking view of Amsterdam, head to the 22nd floor. Collaborating takes on a new meaning with the Wavespace. This high-tech environment brings clients and colleagues together virtually from all over the world!
Recruitment procedure - How can you prepare for a long life together?
Our hiring process consists of several key steps. After reviewing your CV, we will schedule an introductory call to get to know each other better and address practical matters. Next, youll have the option to have an informal coffee chat with a team member, providing an opportunity to learn more about our organization. An online assessment will be administered to evaluate relevant skills and knowledge. Subsequently, a first interview will assess team fit and personality. If successful, a second interview will involve a case study. Finally, a Partner interview will take place, where youll have the chance to engage with our leadership. Upon successful completion of the process, we will extend a formal offer to join our team.
Due to laws and regulations, and because EY (and in some cases its clients) has high demands on the reliability and integrity of its employees, every new employee will be screened. Depending on your rank the pre-employment screening could contain the following: Certificate of Conduct (in Dutch: VOG) or - if requesting a Dutch VOG is not possible - Criminal Background Check of the country you are currently living or have lived during the last five years, integrity questionnaire, verification of ID, diploma’s and/or work experience and consultation of the Dutch insolvency registry.
Information :
- Company : EY
- Position : Customer Technical Service Officer
- Location : 1083 Amsterdam Zuid
- Country : NL
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Technical Service Officer job info - EY 1083 Amsterdam Zuid above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Technical Service Officer job info - EY 1083 Amsterdam Zuid in 2025-01-24 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-01-24
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