Logistics - Operations Specialist

What is Contentstack?

Contentstack - the leading Composable Digital Experience Platform (DXP) provider - empowers marketers and developers to deliver composable digital experiences at the speed of their imagination. Companies such as ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, and Shell trust Contentstack to power their most critical content experiences with uncompromising scale and dependability. Known for its Care Without Compromise™ program, Contentstack has achieved the industrys highest customer satisfaction rating. Contentstack is also a founding member of the MACH Alliance, advocating for best-of-breed composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, lets go!

What Are We Looking For?

Contentstack is looking for an Operations Specialist in our EMEA region! This role will report to our VP of EMEA & APAC, and will be based in the Netherlands. The Operations Specialist will play a pivotal role in optimizing our operational processes and supporting execution across our Sales, Finance, People, and Legal departments. The ideal candidate will have exposure to sales and business operations, with a focus on enhancing the effectiveness of business operations as we scale. If youre looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, wed love to hear from you! Heres what youll be doing:

Sales & Marketing

• Provides deal desk support to the EMEA/APAC team and acts as a backup to the Americas deal desk lead.
• Partner with sales, marketing, and customer success teams to streamline revenue processes and improve overall efficiency.
• Maintain key performance indicators (KPIs) to track revenue metrics and identify growth opportunities.
• Analyze sales and marketing data to identify trends, patterns, and opportunities for revenue optimization.
• Assist the sales and marketing teams in the development and implementation of effective go-to-market strategies.
• Assist in the development and execution of marketing campaigns and promotions to drive customer acquisition and retention.
• Maintain CRM systems and marketing automation platforms to ensure accurate and up-to-date data.
• Coordinate training and support to sales, marketing, and customer success teams.
• Oversee RFx process with Account Executives.

In addition to your sales and marketing focus, youll also be responsible for:

Finance

Working primarily with the US finance and accounting team, provide general office management and accounting functions that include:

• Facilitate EMEA-based accounts payable processes, including submitting and reviewing vendor invoices.
• Assist the team with regulatory tax or other EMEA-based filings.
• Monitor budgets for certain EMEA-based activities.
• Conduct regular audits of revenue data to ensure accuracy and compliance with company policies and industry regulations.

People

Act as the initial point of contact for EMEA & APAC People questions and processes, and liaison with the Global People team on activities including but not limited to:

• Manage interview processes such as scheduling interviews and soliciting feedback.
• Coordinate new hire orientation and onboarding.
• Assist the Global People Team with EMEA & APAC talent management initiatives such as performance reviews, employee lifecycle surveys, and training.
• Under the direction and guidance of the Global People Operations team, assist with payroll and commission processing, audits, and legal compliance requirements.

What Really Gets Us Excited About You?

• 5+ years of direct experience in an operations role.
• Understanding of Meddpicc or other sales methodologies
• Proven experience in sales, accounting, and people operations
• Strong analytical skills
• Proficiency in Salesforce.com
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Attention to detail and ability to prioritize tasks effectively
• Some travel will be required

Salary ranges between €90,000 - €110,000 based on skill set and experience

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while youre doing it.

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict "no a**hole policy" and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, Shell, and many more!

One Team One Dream | This is one of our values, and it shows. We dont believe in artificial hierarchies. If youre part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so its a great time to be joining…

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