Customer Service Representative

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners with best-in-class innovations, quality and customer care.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity:

Are you ready to take on a thrilling role as a Laboratory Informatics Specialist at Sakura Finetek Europe BV? We are on the lookout for a dynamic individual to join our EMEA Customer Support department and make a real impact in the world of laboratory informatics.

In this role, you will be responsible for leveraging your expertise in laboratory informatics to support our customers and colleagues, and ensure the smooth operation of our systems.

If you are passionate about laboratory informatics, have a strong background in supporting laboratory operations, and enjoy working in a customer-focused environment, we would love to hear from you!

Key responsibilities:

• Support regional and local teams within EMEA in connecting instruments to third party laboratory information systems and automation solutions.
• Ensure network, security, remote support and reporting are delivered and executed as per Statement of Work.
• Liaise with third party IT vendors.
• Perform software/hardware installation and configuration processes.
• Provide structured software application product training to end users and colleagues.
• Contribute to the design, development, installation, tuning and maintenance of end-to-end solutions.
• Work closely with other Customer Support colleagues to gather, analyse, understand and translate business processes and requirements into IT solutions that include technology and support.
• Resolve technical issues and optimize performance.
• Coordinate standardization, collect and analyse the best practices to improve IT solutions.
• Contribute to the strategic plan for IT solutions.
• Achieve personal goals as formulated at the beginning of the fiscal year.

We perfectly match if you

• have + 2 years in a similar role with a focus on customer-facing post-sales IT support. Proven software integration experience is a plus.
• have knowledge of SQL programming and databases.
• have excellent IT functional expertise, IT products/ compliancy, and industry knowledge in laboratory medicine.
• have knowledge of medical communication protocols (HPRIM, ASTM, HL7).
• used to work in cross-functional teams.
• have the determination to get the job done and the ability to work in an environment that is constantly changing.
• have strong interdisciplinary, intercultural and networking skills.

and you

• Bachelors degree in Computer Science, Medical Technology, related field or equivalent preferred.
• have an excellent command of English, both written & spoken.
• Willing to travel an average of 50% of the time within Europe, Middle East & Africa.
• excellent problem solving skills.
• are self-starter, proactive and structured.

We offer you:

• A competitive salary.
• 8% holiday allowance & 29 paid holidays (full-time based) to recharge your batteries.
• Annual bonus of max. 8%.
• Fully paid pension plan (according to the Dutch law).
• Laptop.
• Birthday gift & a gym discount to stay fit.
• A Good work-life balance & hybrid working option.
• A lease plan for an ergonomic home workplace.
• a daily freshly prepared lunch: we eat all together at 12h30!

And last but not least, a great job opportunity where you have full ownership of your work, recognition of your achievements and professional development opportunities.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the companys growth.

By joining us, you will be part of:

• An inspiring community with a mission that matters! advancing cancer diagnostics.
• Our International organization whos leaded by a supportive & inspiring management.
• A financial healthy & privately owned company.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

• 
  Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

• Please note that we dont offer sponsorship visa. Only candidates with valid EU work visa will be considered.