CUSTOMER JOURNEY EXPERT (PAYMENTS, BANKING)

You will get a real understanding of how a bank functions. Next to that, you have the opportunity of making a difference to the bank through real improvements.

You will be exposed to finance processes, deal with diverse stakeholders, and hone your skills of planning, analysis, persuasion and communication.

The team

Finance Business Advice (FBA) is a partner to the business that supports and guides in achieving its targets. FBA’s work is based on three pillars (1) Setting bank-wide financial targets through a three-year plan, (2) Tracking those targets through management reports and (3) Providing financial advice and recommendations for initiatives that support achieving those targets

FBA is organized in 5 teams mirroring the overall organization - 2 responsible for the business lines, 2 responsible for the functional lines, and the fifth responsible for comprehensive bank-wide view.

Roles and responsibilities

The work for the intern is designed in such a way that they develop knowledge about the banking market and the strategy of the business, develop an understanding of the day-to-day work of the department, and make an impact to the bank through innovation / improvement / change initiative(s).

With the above goals in sight, the work is structured as follows

1. Understand the processes and content of approx. 4 distinct products and functions.

2. Document the relevant process/ data flows

3. Develop improvement / automation ideas to make the processes / content more usable

4. The ideas should lead to better efficiencies and business decisions

5. Prepare an implementation Plan

6. Implement the Plan

Note that it is important to understand the content (the products and functions) and its relevance to business decisions before Step 3 is performed.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To take this challenging and rewarding opportunity, you’ll need:

• Master or Bachelor (third-year) student
• Strong interest in Finance, Economics, Data Analytics, Business Administration
• Strong communication skills
• High ambition and energy level
• Curiosity and a growth mindset
• Project management skills
• Fluency in business English
• Comfort with MS Office (Excel, PPT, VBA); knowledge of programming an advantage

Rewards & benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot - not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you. You’ll also benefit from:

• Flexibility to work from home and the office in Amsterdam
• Time and support for your personal development
• Internship allowance
• Fulltime internship

Questions?

Contact Pradipto Das (pradipto.das@ing.com) for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking - put simply, it’s a great start to your career.