Senior Usability Expert-Center of Excellence

Job Title Senior Usability Expert-Center of Excellence

Job Description

Your challenge

As Philips we are sincerely aware of the impact we have on people’s lives through the medical devices we make. We are on a continuous journey to come up with the best possible solutions for both medical staff and patients. We want our solutions to be intuitive and seamless so we can maximize error prevention and differentiating experiences.

Usability designers and engineers ensure that products are intuitive: developing high-quality propositions that are safe, effective, efficient and satisfactory in use.

Now, there is an exciting opportunity to become a leader in that journey and ramp up usability quality in one of the business clusters, in order to increase impact and successfully resolve usability concerns on a foundational level.

The Usability Center of Excellence is the central team, rooted in Philips Innovation and Strategy, that helps all businesses enterprise wide, to set the bar for usability quality and reach excellence.

The team consists of 10 experts, including the head of usability, that define usability strategy and roadmaps, set the standards, measure, train, and advise on which processes or ways of working to adopt.

Because of the link to patient safety and quality, the team works directly with clinical, risk management and Q&R teams, and escalates to senior management when appropriate.

Your role:

• Work with other senior experts in the central CoE team to define enterprise level strategy, including KPI’s and measurement plans.

• Provide ad-hoc senior support for businesses regarding processes and regulations (FDA, IEC 62366.1, EU-MDR, NMPA)

• Be the first point of contact and escalation path for use related safety and quality concerns, safeguarding psychological safety.

• Work directly with business leads to raise awareness, develop capabilities, and align on processes, RACI’s, and timely involvement of usability specialists.

• Decide on changing scope or identify challenges and drive and initiate strategic roadmaps.

• Stay on top of developments and insights regarding medical device regulations for all markets, and pro-actively advise teams and leadership on developing needs.

Youre the right fit if:

• A usability rockstar who is highly specialized in one area of usability and/or very broadly experienced. Acknowledged expert (internally and externally) in their specific area of expertise.

• Academic background in industrial design, product design or cognitive science/psychology with focus on Human-Computer Interaction or human factors;

• At least 5-7 years progressive experience as usability specialist or related, with at least 3 years of experience managing stakeholders in complex environments

• Relevant medical domain knowledge, also on relevant side domains.

• Expert knowledge of usability methodologies, processes and standards, particularly regulatory standards (FDA, IEC 62366.1, EU-MDR);

• Understanding of (academic) design of experiments and statistical analysis;

• Experience in the end to end process of creation of products from requirements analysis to validation;

• Great communication, collaboration and leadership skills to perform with multidisciplinary and international (management-) teams.

Beneficial skills:

• Understanding of Quality System Regulations (QSR);

• Understanding of Risk Management process;

• Understanding of Agile product development;

• A getting-things-done mentality;

• Pro-active mindset.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.