Customer Service Representative

VectorBuilder is a rapidly growing biotechnology company specializing in advanced genetic engineering solutions for research and medicine. In particular, VectorBuilder has established itself as a global leader in a range of products and services related to gene delivery, including vector design and optimization, vector cloning, virus packaging, library construction and screening, stable cell line generation, and GMP manufacturing of clinical-grade plasmids, mRNAs, proteins and viruses.

One highlight of VectorBuilders innovative solutions is a revolutionary online platform for designing and ordering custom vectors. This award-winning platform has become highly popular with researchers around the world and has grown into an industry standard for its rich functionalities, extensive experimental validations, and easy-to-use graphical user interface. By leveraging the popularity of this platform, VectorBuilder has built a comprehensive portfolio of offerings covering virtually all gene delivery needs from bench to bedside.

We are currently seeking a Territory Manager to oversee the Belgium area to join our team!

Qualifications:

• Degree in Molecular Biology, Biochemistry, Genetics or related field (PhD highly preferred)
• Minimum 2 years of Pharmaceutical/Biotech/Medical device experience
• High self-motivation, ability to work independently and as a collaborative team player
• Excellent verbal and written communication skills
• Ability to interact with customers with confidence and ease
• Strong attention to detail

Highly desired but not required:

• Experience in account management or marketing
• Experience in molecular biology techniques especially DNA cloning and virus packaging
• Experienced with selling and presenting detailed scientific subjects in a clear and understandable manner
• Experience working with HubSpot is a plus but not required

Key responsibilities:

• Increase sales within the designated territory
• Act as a point of contact for existing and potential customers within assigned territory
• Communicate with clients via email, phone, video call, webinar, virtual product shows/conferences (and in the future: in-person meetings, presentations, product shows/conferences) to promote VectorBuilder offerings Discover and reach out to new potential clients.
• Answer customer questions about features, pricing, and additional services
• Cultivate strong, long-lasting client relationships
• Collaborate with sales representatives from different territories to share best practices and support a cohesive sales approach
• Demonstrate strong product/service knowledge
• Work closely with internal departments to provide high-level technical support and guidance to the customer
• Maintain high customer satisfaction levels through excellent customer service
• Other duties as needed

Job Type: Full-time

Pay: €40.000,00 - €70.000,00 per year

Application Question(s):

• Please list your minimum and desired salary.
• Please list the languages that you are fluent in (Required)

Education:

• Bachelors (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Pharmaceutical/Biotech/Medical device: 2 years (Preferred)

Work Location: Remote