Complaint handling support employee

Operating Company: Nobel Biocare
Location: Venlo,Limburg,NL
Date Posted: December 17, 2024
Req Number: R5021765

Job Description:

• Unpack, sort shipments returned by the customer

• Keep track of shipments and communicate about deviations

• Make assessments on product quality and perform policy check

• Connect with other stakeholders, like CS, inventory control, backline etc.

• Knowledge of ERP-systems like Oracle

Job Requirements:

Critical Knowledge and Qualifications: (what the role holder must know; including any required general or professional qualifications/education)

• Post-secondary vocational education or equivalent work experience.
• Basic knowledge of quality standards within regulated industries.
• Working knowledge of global complaint handling and/or Medical Device Reporting is a pre

Critical Skills/technical know-how: (what the role holder must be able to do)

• Fluency in English, both spoken and written.
• Microsoft Office/basic ERP (SAP, Orcale) skills.

Critical Experience:

• Experience in a quality or returns department in Medical Devices and/or other regulated industry.

Experience in assessing product quality and/or Medical Device Reporting is a pre.

Operating Company:

Nobel Biocare

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