IT Support Technician

Who we are: At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone.
Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before.
If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team.
At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.
Let’s rewrite the rules of banking together! About the team Join the Internal IT Team as a junior that enables other Mambuvians to achieve their goals by providing them support on their day-to-day tasks and enabling the growth of Mambu. You will be responsible for setting up and supporting Identity management, procuring and setting up office IT hardware, desktop support, access provisioning, and providing guidance on the different tools at their disposal transversely across all sectors of the business. What you’ll do:

• Remote troubleshooting through diagnostic techniques
• Provide first-level IT support (access, passwords, filter requests)
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT services, tools, and procedures
• Document events, problems, and their resolution in tickets.
• Monitoring and responding effectively and quickly to requests received via the IT helpdesk

What you’ll bring: Your experience includes:

• A minimum of 1 year of proven experience as a Help Desk Technician or other IT support role
• Tech-savvy with working knowledge of IT equipment, hardware and software
• Good understanding of Apple MacOS and iOS
• Ability to diagnose and resolve basic technical issues
• Information Security and compliance awareness
• Basic knowledge of IT networking, IPs, DHCP, DNS

Your future
We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong. Lets connect!
Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world were building at mambu.com/careers.
Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.
As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.
Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification.
Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.