DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

Start YOUR career with DHL todayat our DHL Maastricht location which is DHL Express’ finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.

We are looking for a Junior EKAD Expert to join the European Key Account Desk Team. Theteamconsists of 25 people, all dealing on a day to day basis with DHL’s largest multinational customers. It is a very diverse team, not only by age and experience, but also by gender and nationality. The atmosphere ispositive, where we focus onresults and achievementsrather than failures.

How will you contribute to the success of DHL?

AsJunior EKAD Expert,its your responsibility to guarantee a continuous cash flow, high customer satisfaction and elimination of errors at the source.
You are the single point of contact for some of our largest European customers and are responsible to effectively manage the full Order to Cash cycle and Finance processes. The ultimate goal is that you ensure these customers pay for the services rendered by DHL Express. Youll be managing a customer portfolio with an average yearly gross sales of approximately 1-10 million euro.

Having your own individual customer(s) to focus on, doesnt mean you are working alone. Within the team we share our knowledge, background and experience and face challenges together! Teamwork is key!

• Reduce the outstanding debt and make sure targets are met by providing the best possible customer service leading to high customer satisfaction;
• Analyze your customer portfolio based on different data streams and prioritize concrete actions;
• Perform root cause analysis to identify the issue that affect the order-to-cash processand drive the resolution to ensure the issues do not appear again, and therefore the audit and payment processes will not be delayed;
• Connect the dots between various internal DHL functions such as pricing, billing, master data management, customer service and sales but also our systems and processes;
• Initiate process improvements where needed and take ownership for customer satisfaction.
• Build strong relationships with stakeholders and manage these effectively.

Do you have what it takes?

We are looking for someone with at least a finished bachelors Degree and 2 years of working experience in the field of finance, customer service, collection, sales or other relevant areas. As you will be working with high demanding customers, it is important to have strong stakeholder management skills and empathy. You have great communication skills that help you identify core issues and solve these adequate.

• Great customer orientation;
• Strong communication skills, both verbally and written;
• GreatAnalytical, organizational, prioritizing & structuring skills;
• Results oriented and able to manage deadlines;
• Strong PC skills, particularly the capability of managing large volumes of data in MS-Excel;
• Experience with key account customer portfolios and international sensitive customers;
• Strong English (business) language skills and mastery of at least one other European language.

Whats in it for you?

A great place to work! Really, DHL Express is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this we also offer:

• A competitive salary, bonus incentives and a strong pension scheme;
• Awide range of employee benefits like e.g. insurance discount;
• A job in dayshifts and no weekends;
• Availability of a wide range of training possibilities.
• RCS Grade: M.

Please apply by sending us your CV and motivational letter!

Non EU applicants
Please inform us whether you have been granted a working permit. This enables us to simplify and accelerate the recruitment process.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

• DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XT

Bob Stijnen Talent Acquisition & Development Expert bob.stijnen@dhl.com DHL Finance Services B.V.
Pierre de Coubertinweg 5
6225 XT Maastricht