Manager - Client Services - Netherlands Onsite Mobility Manager

About Us

Why AMS?

We strive to do things better for the world’s most demanding brands. Is it challenging? Yes. But it’s a challenge that brings us together, where support, collaboration and inclusiveness empower you with a feeling of belonging.

Bring your goals and ambitions. We give you the trust, independence, and flexibility to run your career your way. Our support will bring you opportunity.

Our evolution is happening now, let’s bring it—together.

The Role

What does a “day in the life” of my new team look like?

As a Client Services Manager you’ll develop in-depth strategic partnerships with key client stakeholders and manage a team to deliver recruitment excellence across the EMEA region. You will support the Senior Manager in driving the achievement of the business area’s commercial and people strategy; managing their team to fulfil all contractually agreed quality thresholds.

Key Accountabilities

• Provides complex case management and act as the key point of contact for relocating employees and hiring managers.
• In partnership with our immigration firm, support immigration case life-cycle management for foreign national employees. This includes working closely with foreign national candidates, employees, and internal stakeholders to provide guidance, support escalations and day to day program management support.
• Collaborate with key partners within the company on overall coordination of the Global Mobility Program (i.e., Talent Acquisition, HR Shared Services, Total Rewards, Legal, Payroll, Tax, Finance).
• Partner with external tax provider to manage the tax rulings applicable to the Netherlands.
• Articulate complex relocation scenarios including intl tax and immigration factors and provide practical, simplified solutions for the employee and/or business.
• Provide thoughtful, holistic, timely and reliable relocation program guidance to recruiters, HRBPs, business managers and other key internal stakeholders.
• Provide guidance and support to HR Business Partners, Talent Acquisition and hiring managers to interpret policy, provide options and recommend solutions.
• Partner with global and local vendors, monitor performance and ensure compliance with clients policy and local laws and regulations.

Skills & Experience

• Strong experience Global Mobility experience with a focus on the Netherlands.
• In depth knowledge of global mobility processes including tax services, immigration, payroll, and the relocation life cycle.
• Excellent learning agility and emotional intelligence, able to be empathetic to situations you may have never directly experienced.
• Exceptional communication skills and an above average ability to translate mobility concepts to others, with impeccable customer service skills, positive attitude in challenging situations.
• Demonstrated ability to take initiative and multi-task in a high paced environment.
• Experience exercising judgment and independently determine and take appropriate action within the construct of global mobility policies and procedures.
• Ability to work efficiently and effectively in situations involving change, shifting priorities and ambiguity.

Other

Besides of full benefits package and the opportunity to work with an amazing Team? At AMS, you will work as part of a client solution in a role that integrates with our other practise areas to deliver remarkable results. You’ll be part of a team with global capabilities, setting a new direction as we creatively solve our clients’ most pressing talent-related challenges. You can innovate, be bold, and help us transform our client’s operations.

Our culture of inclusion and belonging

As an Equal Opportunities employer committed to Diversity, Equity, and Inclusion, AMS works to create an environment that inspires, supports, and respects all our employees.

We welcome applications from people of all backgrounds and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

Please let us know of any reasonable adjustments or accommodations you require during the recruitment process.