Business Change Manager

You will be part of a sub team within the Procurement Operations department. You will be working closely with both the Procurement and P2P teams as well as be a key support for both internal and external stakeholders regarding payment queries, new vendor registration, S2P & Procurement processes and how to navigate through our Purchasing tool - Ivalua.

You will be supporting the business and vendors to ensure that they are registered in the new Purchasing tool - Ivalua, provide quality control over the database, and guidance to the stakeholders on S2P & Procurement processes, ensure they are compliant and paid on time.

Responsibilities:

• Ensure all the stakeholders (buyers, approvers and vendors) understand the S2P/Procurement process. The goal is to ensure that all invoices and payment requests are authorized and paid on time according to company policies, accounting regulations and Sarbanes-Oxley requirements.
• Support the business regarding PR/PO related queries by providing information via tickets and chats as well as regular and ad hoc training sessions.
• Work closely with vendors, Accounts Payable team and PayOps team regarding overdue invoices and ensure resolution is provided in a timely manner and can be avoided in the future.
• Monitor blocked invoices and ensure they are actioned and paid within the agreed payment term.
• Monitor Non-PO invoices by issuing reports and contacting departments and individual teams to ensure PR’s are being raised for all non-PO invoices that are not covered by an exception rule as per No PO No Pay policy.
• Act as a point of contact for performing analysis on specific areas of responsibility regarding the progress, trends, deviations, exceptions etc.
• Ticketing system ownership - you will own and resolve tickets allocated to you by the TL or Seniors across different categories, and you are expected to proactively monitor the ‘’New’’ queue and take action/tickets into your ownership outside of TL allocations.
• Ensure monthly and quarterly (non) SOX Controls, Finance Policies, Documented Procedures are enforced.
• Support the Procurement Operations Manager and Team Lead in their daily operational activities and necessary reporting.
• Role model living Booking values and Booking formula and support team members.
• Performing any ad-hoc tasks related to the PO team.
• Share knowledge and best practices to encourage existing and new colleagues on how to solve problematic tickets, issues, in such a way that they feel empowered and enthused.
• Engages in cross team collaboration.
• Communicates Mgt/TL vision on best practices, in driving high quality support.
• Ability to find scalable solutions for support related issues.
• Goes right to the core of the issue because of extensive knowledge and experience.
• Displays thorough knowledge on all systems we are using internally and externally.
• Functions as an escalation point and/or source of knowledge for Procurement Operations.
• Ability and willingness to balance multiple tasks of different sizes and business importance

Requirements:

• Bachelor degree or qualified education in finance according to a local education system
• 1-3 years of relevant job experience (customer centric) with specific VMD knowledge and demonstrable experience
• Knowledge of internal and external accounting standards and guidelines including compliance and SOX controls
• Proficient in both spoken and written English. Ability to speak another language in the EMEA region is an advantage.
• Strong spoken and written communication skills
• Comfortability learning new software/tools with the minimal supervision
• Ability to multitask and adapt to the situation
• Attention to details, experience with dealing with high volumes of data in accordance with the specific instructions
• Previous experience with data validation and analysis preferred

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.