Client Support Officer

Can you imagine, supporting the commercial process and delivering customer value by independently providing customized advice and support to one of the various client teams?

You and your job
As a Client Support Officer you can make a difference by providing advice to Relationship Managers concerning system possibilities and managing and accounting risks. You support the front office in the implementation of the transactions. They have all the information and knowledge which is needed to service the Wholesale & Rural Europe & Africa clients and (delegated) client owners. The outstanding position is inone of the sector teams servicing for example the Food and Agri, Energy Transition or Project Finance clients.

Get results

• Maintaining independently contact with clients and all Rabobank departments on operational issues regarding the portfolio of one of the sector teams and acting as a first point of contact for questions and complaints;
• Managing, analysing and reporting on client limits and approving financial overruns;
• Provide commercial and managerial support to internal and external client processes and act as an advisor with respect to credit- and product related issues and translation of client wishes.

Facts & Figures

• 36/ 40 hours per week;
• together with 25 colleagues;
• 9.5 million customers around the world.

Top 3 responsibilities

• Be responsible for gathering legal client documentation in cooperation with Legal and play a role in facilitating the credit process and the information sharing and cooperation between front- and back-office;
• Gather/ provide information for day-to-day insights in client position (limits/ utilization);
• Act as a single point of contact for clients on process issues, provide answers and/or solve complaints.

As a Client Support Officer you can make a difference by providing advice to Relationship Managers concerning system possibilities and managing and accounting risks.

Together we achieve more than alone
We believe in the power of difference. Bringing together peoples differences is what makes us an even better bank. So we are very curious about what you can bring to our team.

“Working as a Client Support Officer offers you the opportunity to work in a dynamic environment, together with many young, fun and ambitious colleagues. You will be working for the most interesting clients. Timelines are short compared to most business lines and your learning curve will be steep.”

Richard Verweij, Client Support Officer

Around 60 Client Support Officers are aiming to achieve smooth processes and swift execution of transactions for our Energy Transition & Circularity, High Tech & Digital and Transport & Mobility team Clients. Working together is the way we work; as 1 passionate team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,500,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talent

• Professional and intellectual ability on wo level;
• You have banking or financial work experience;
• You have a strong analytical capacity with legal knowledge and/or affinity;
• You are pro-active and do have a hands-on mentality and be part of the team to support and offer the best excellent service to our customers;
• > 1 year of customer support/client facing experience;
• Experience in the analysis of corporate customers and managing deal processes is preferred;
• Knowledge in the areas of lending, structuring complex financing, credit risk management and loan documentation is preferred;
• Fluently written and verbal communication in English and Dutch is required.

This is what we offer you

• Scale 7/8 (€ 3.179,- until € 5.300,-), based on your knowledge and experience;
• a thirteenth month and holiday pay;
• an Employee Benefit Budget (10% of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cash payout.

This is a selection of the terms of employment for a Client Support Officer based on a 36/hour working week. This vacancy is for 36 or 40 hours per week. You can find all our terms of employment on rabobank.jobs/en/conditions-of-employment.

You and the job application process

Reply to the vacancy for Client Support Officer with your motivation letter and CV.

• Any questions about the job content? Contact: Sjaak van den Bosse by 06-15083735 or Sjaak.van.den.Bosse@Rabobank.com;
• Any questions about working at Rabobank and the process? Contact Lonneke Boelens by Lonneke.Boelens@Rabobank.com;
• Applications without a motivation letter will not be reviewed;
• The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank;
• The application process for this vacancy may include an individual assessment;
• You can find answers to the most frequently asked questions on rabobank.jobs/en/faq;
• A security check is part of the process;
• We respect your privacy;
• #LI-LB1.