Global Resource Management Administrator

About the Role Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.
Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us.

Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.

Swift is unique. There is no other organization like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.

At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.

At Swift Global Professional Services, we play a crucial role in delivering Swift solutions and products to the customers. To support the Global Professional Services organization, we are looking for a Resource Management administrator with a strong work ethic; with excellent operational, organizational and communication skills to join us. The resource management function includes the following tasks

• As the first point of contact, to process all new professional services orders within the agreed service level agreements and to ensure all professional service order are aligned with pre-defined framework
• Monitor the day to day running of operations to ensure smooth progress with major stakeholders (pre-sales, business development, services delivery, partners). Be quality oriented and have an operational excellence mindset at all times
• Maintain macro-level understanding of Consulting orders, potential new business, resource demand for the next 3-6-12 months, resource supply and challenges within the scope of the role
• Support and guide consultants for enquires in related to Project Management and time tracking tool
• Work with major stakeholders to process monthly billing activities for services organization and handle ad-hoc request in related to invoice or credit note
• Assist to plan, monitor and update operation procedures, implement improved operational measures that promotes efficiency, contribute to continuous improvement project
• Work with delivery team lead and people development team on certification plan for new joiner and training on new services
• Utilize the resource management tool by running reports to check for available hours/capacity of potential team members to support forecasting process
• Check for accuracy of entries in resource management tool and follow up with Project managers if needed
• Conduct regular operational review and audits for preventive maintenance

Education University degree in Business, Statistics, Finance, or equivalent relevant experience Experience

• Minimum 3 years of experience in the financial services industry

Professional knowledge and expertise

• Thrives under pressure, excels in multitasking, and meets tight deadlines with determination
• Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders across the globe
• Proactive, self-motivated, delivery and results focused and having a keen interest for continuous improvement
• Analytical and problem solving skills combined with flexibility, adaptability, attention to details and can do attitude
• Ability to work independently and as part of a team, keen to learn and open to feedback
• Working knowledge and experience in Microsoft Excel, PowerPoint, Salesforce, Confluence, Jira, Upland is a plus
• Strong command of written and spoken English

What we offer We put you in control of career We give you a competitive package We help you perform at your best We help you make a difference We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.