Fullfilment operations coordinator

Job ID: 240346

Date posted: 24/05/2024

Your responsibilities

As Fulfilment Operations Coordinator you:

• Support the team both planning/leading and perform task for major areas of responsibility, picking, packing, unloading, loading and replenishment of goods/orders within the agreed time with the customer in focus.

• Maintain a clean, organized and safe environment throughout the fulfilment unit. Ensure adherence and compliance of all safety requirements, Standard Operating Procedures and secure proper training across function.

• Are responsible for the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running operations.

• Supervise the daily processes in the assigned area of responsibility, identifying and acting on improvement potentials and ensuring that daily routines are followed.

About this work area

It’s hard to imagine, but IKEA started out as a small mail-order business in Älmhult, a village in the Swedish countryside. It can now be found in 63 countries offering a unique range of products. Working at IKEA means working in a world of ideas. A world that is described by our own colleagues as a workplace where everyone is welcome and you can be yourself. Where together we make a difference for the many people and the planet. But also a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and support you when needed.

Customer Fulfilment (CFF) is a core function within Retail Operations and a fundamental part in making IKEA Omnichannel retailing a reality. We do this by developing and operating replenishment and fulfilment, end-to-end with a process-oriented organization, with radical collaboration to our colleagues within Commercial, Service office and supply partners.

We deliver with a clear focus on people development and sustainable and cost-effective operations. As Fulfilment Operations coordinator you are part of CFF Unit team, and will report to the Fulfilment Operations teamleader.
In everything we do - we have a customer centricity with the aim of achieving 100% Happy Customers.

At IKEA, we think its important that you can be yourself. We believe in this role you recognize yourself if you are having:

• Relevant experience and proven performance in retail and/or logistics role or an
• University/college degree (Economics, Logistics, Supply Chain Management)
• Proven experience in utilizing technical equipment
• Proven record of applying and taking personal initiatives
• Computer skills
• Experience in planning and improving daily operations.
• Confident and clear communication in English both written and verbal
• Available to work also during weekends, early mornings, and late evenings.

For this role we are looking for a colleague who would like to develop eventually to our ATMP program (Aspirant Team Manager Program)