Guest Relations Manager | Fulltime | NH Collection Eindhoven Centre

With its perfect location in the heart of Eindhoven, NH Collection Eindhoven Center is the only 5-star hotel in Brabant. We welcome both business travelers and tourists for an unforgettable experience where they enjoy the typical Brabant hospitality and conviviality like no other. Our restaurant VANE provides the winning combination of a gastronomic restaurant, an outstanding cocktail bar with terrace and a unique location for the perfect breakfast with a stunning view over the city of lights.

Our hotel offers a dynamic working atmosphere with plenty of opportunities for self-development. Our team is young-minded, enthusiastic, professional and motivated, and we always work together to offer our guests an extraordinary experience. Are you up for the challenge?

"NH Collection Eindhoven offers me a safe haven, the perfect working atmosphere and challenging work in order for me to start each shift with a smile" - Max, Receptionist

What will we offer you?

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 6.

What’s in it for us?

• Your goal is to give every guest an “Extraordinary” experience;
• You are always one step ahead, and you love to exceed the guests expectations. No is not an option for you;
• You get energized by interacting with colleagues and guests from different cultures, you have a positive mindset and an eye for detail;
• You fluently speak and write English; a second language is an advantage;
• You have experience in leading a team in the Guest Relations department;
• You are great with retaining professional relations with (VIP)guests;
• You find it a challenge to motivate your team and always strive for the best result.

What are you going to do?
As a Guest Relations Manager, you are responsible for service provision in the broadest sense of the word. Including in the areas of relationship management with (VIP) guests, exceeding guest expectations, providing specific tourist, recreational, and gastronomic information, booking and arranging excursions, and handling complaints. In addition, the Guest Relations Manager fulfils the (changing) role of Manager on Duty, where he/she is responsible for complaints and emergencies in the hotel. A true dynamic function!

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.