Greeter - Amshult HUB (Amsterdam)

Job ID: 241652

Date posted: 19/06/2024

Why we will love you

At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people.

To succeed in this role, we see that you:

• Enjoy welcoming people and get energized by doing so.
• Have gained experience working with direct customer contact in the field of customer services, hospitality business or other service businesses in a multicultural environment.
• Have excellent social skills with an open attitude towards all internal and externa visitors.
• Are service minded, helpful, structured and proactive.
• Communicate confidently in English and preferably also in Dutch, both written and spoken.
• Are an open-minded team player.
• Have worked with multiple computer applications, preferably Office 365, in your daily work and perceive technology as an enabler.
• You take ownership of your deliverables with speed and simplicity, always looking at ways to improve processes and increase efficiency, keeping our culture and values at heart.
• You are passionate about providing excellent services, striving for excellence and high performance and you get energized by thinking and appreciating to take responsibility in daily operations.
• You see challenges as opportunities to take initiative and translate them into actions.

And, of course, you share and live the IKEA culture and values and have a genuine interest in home furnishing.

A day in your life with us

At the heart of our business are people: our global IKEA hubs serve our co-workers as key places for collaboration across IKEA global functions and beyond.

The workplace support team that you are part of, is here to provide service, support an infrastructure that creates a seamless meeting experience for our co-workers and all stakeholders connected to the IKEA ecosystem. We make sure that the environment provides a great working experience and is safe and sustainable.

We are looking for a Greeter who will ensure a positive and welcoming experience for co-workers and visitors alike. The Greeter is the first contact for everyone entering the building, making them feel at home and providing them with any information, guidance or support needed. Being part of a dynamic environment, you contribute to establishing and improving ways of working and support in a big variety of hands-on tasks.

Your main responsibilities will be to:

- Make co-workers and visitors feel welcome and well taken care of at our Reception, be the first line contact for any question or request and take action - in person, on the phone, via Teams Chat or mail.

• Secure high-quality standards and excellence in operations for the reception tasks.
• Plan, prepare and facilitate Welcome Tours for new employees to provide them with an effective location introduction and other practical information.
• Make sure that the whole entrance area is welcoming, well maintained, clean and tidy, supplies and all needed information/communication available and up to date.
• Secure that all general co-worker and visitor information provided physically or digitally is up to date.
• Plan and coordinate inspiring and relevant physical and digital activities and events mirroring our yearly calendar of business events, a strong culture and values agenda, health and wellbeing and togetherness in close cooperation with relevant stakeholders.
• Contribute to continuous improvement by actively seeking and acting upon any feedback or needs addressed by our co-workers or visitors.
• Be part of the first aid and rescue team, take duty responsibility for daily operations when scheduled and support other areas of Workplace Support, when cross-functional support or collaboration is needed.

Together as a team

Some would call us administrative magicians, but in our team we just keep track of things and enjoy helping people to do what they do better and faster, with less fuss and fewer hitches. We plan the events and manage the guest lists, and we keep offices, processes and organisations running smoothly.

Questions and support? Lets connect!

You will be located in our Amsterdam office, with the occasional request to support in the Leiden office, and will report to Chantal Schrama, Hub Manager.

If you have any questions about the role, please contact Chantal Schrama at chantal.schrama@ingka.ikea.com or for questions about the recruitment process, please contact recruiter Alexandra Boyd at alexandra.boyd@ingka.ikea.com.

We offer contracts with a preference for 30-38 hours.

Please submit your application written in English and please note that a behavioral assessment will be part of the recruitment process.

Due to GDPR we cannot review any applications coming to us in other ways than through our recruitment portal.