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Customer Service Content Writer

Foot Locker | 3511 Utrecht | NL

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Foot Locker with the position of Customer Service Content Writer - Foot Locker which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Content Writer - Foot Locker below matches your qualifications.

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Overview: Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. Job Summary
As a Customer Service Content Writer, you will play a crucial role in maintaining our customer-facing help center and internal knowledge base. You will be responsible for creating clear, concise, and engaging content that helps our customers navigate and understand our products and services. This role requires a combination of strong writing skills, a customer-centric mindset, and the ability to collaborate effectively with cross functional teams. Responsibilities: Key Responsibilities:
  • Develop and update content for our customer-facing help center, ensuring information is accurate, up-to-date, and easy to understand.
  • Collaborate with subject matter experts and customer support teams to gather information and insights for content creation.
  • Write and optimize articles, FAQs, troubleshooting guides, and other support materials to address common customer inquiries and issues.
  • Maintain consistency in tone, voice, and style across all customer communication channels.
  • Regularly review and update internal knowledge base articles for use by our support teams.
  • Ensure content aligns with company branding guidelines and supports overall customer experience goals.
  • Manage and complete deliverables for multiple content writing projects
  • Monitor and analyze help center performance metrics to identify areas for improvement.
  • Stay up to date on industry trends to support content development
Qualifications: Requirements:
  • Proven experience as a content writer, preferably in a customer service or support environment.
  • Excellent writing and editing skills with a keen attention to detail.
  • Strong understanding of customer service principles and best practices.
  • Experience with Zendesk or similar customer support platforms is a plus
  • An affinity with HTML and CSS will be considered advantageous
  • Ability to translate complex technical information into clear and concise content.
  • Proven ability to work independently and manage projects simultaneously.
  • Strong communication and collaboration skills with the ability to work effectively across teams.
  • Excellent written and verbal communication skills in English.
  • Experience using Canva, PowerPoint and excel required
Benefits: What we offer you
  • Career development and growth in an ambitious international team
  • Recognition, inclusion and belonging in a diverse environment
  • 25 holidays and flexible working (hybrid position)
  • Employee Discount on in-store and online products
  • Casual Sneaker Culture
  • Learning & Health/wellbeing programs
  • Canteen for lunch
  • Travel reimbursement
  • Pension Plan
  • Discounted Collective Health plans
  • Activities organized by our Social Committee

Information :

  • Company : Foot Locker
  • Position : Customer Service Content Writer
  • Location : 3511 Utrecht
  • Country : NL

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Content Writer job info - Foot Locker 3511 Utrecht above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Content Writer job info - Foot Locker 3511 Utrecht in 2025-01-24 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-24

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