Quality Controller

The Europe Sourcing Office (ESO), based in Paris, has been in operation since January 2022. Its primary objective is to define, propose, and execute an industrial strategy to support the growth and expansion of Tiffany & Co.’s High Jewelry (HJ) and Fine Jewelry (FJ) business. This involves close collaboration with the teams based in United States to strengthen, optimize, and develop the European manufacturing capacity (subcontracting and partnerships). You will be based at the ESO but also be part of the Global Quality Assurance (GQA) organization, The GQA team is responsible for protecting the brand and ensuring that all products pass our rigorous Quality Standards and Compliance. The team oversees and centralizes all standards information and is constantly updating and improving our information to ensure clarity and consistency from product to product.

As a Quality Controller , you will be responsible for final finished good merchandise returns from market in Netherlands warehouse. You will also be responsible for final finished good merchandise control in Netherlands warehouse (mainly Home & Accessories). You will ensure that all products are compliance with Tiffany & Co. quality standards and specifications with service rate and fluidity of control. You will also ensure coordination with Tiffany Service Center of the repairs stocks.

In a constant process of continuous improvement, participate, support the European Team & Global Quality.

Participate in all departmental trainings.

Key Accountabilities

Finished Goods Inspections

• Coordinate and perform the quality inspection and control of finished good merchandise on-site at the Tiffany & Co. EUGDC in order to ensure products meet Tiffany & Co. standards.
• Manage the metal testing flow within the platform. Monitor and Analyze results if necessary and implement corrective actions.
• Monitor and ensure that products have the right markings during the Inbound Quality control, if not, take corrective action
• Maintain average or better units per day for inbound quality control inspection and product evaluations, taking into consideration projects and special assignments.
• Record quality control data into JD Edwards Quality Management system and maintain accuracy and completeness of the data entry.

Follow up stock repairs

• Record corrective actions on pieces in collaboration with Tiffany Service Center
• Follow up the delivery repairs
• Quality control after repairs
• Stock entry
• Assist product quality reviews
• Utilize Tiffany & Co.’s Quality Assurance tools, and software as needed

Analysis and Reporting

• Monitor & consolidate data to build KPI
• Participate to put in place processes for the repairs in the warehouse
• Follow no conformity process for non-compliant merchandise within the warehouse

Safety/Policy

• Adhere to all Tiffany & Co. workplace policies and procedures and ongoing compliance with 6S. Promptly report all incidents and safety issues.
• Maintain a good working atmosphere by setting consistent management standards that treat all employees fairly and equitably within the guidelines established by the companys Human Resource policies.
• Follow safety within the department by establishing, communicating and maintaining appropriate and effective safety procedures.

Required Qualifications

• Bachelor’s degree
• 2 years Quality Assurance experience
• Independent, self-starter, ability to work well in a fast-paced environment with a multifunctional and multicultural team
• Jewelry knowledge
• Proficient in English; written and oral
• Proficient in MS Office tools; Excel, PowerPoint, and Word
• Strong communication skills interacting with internal and external stake holders
• Ability to be flexible and manage changing priorities; must have a strong sense of time management
• Highly organized

Preferred Qualifications

• Graduate Gemologist and/or Graduate Jeweler
• Work experience in JD Edwards or other enterprise system(s)

#LI-BK1