Revenue Operations Tooling Manager

Description
The hotel manager is responsible for all aspects of the hotel’s operation; working collaboratively with the different departments in the support office, creating the optimal working climate to enable the hotel team to deliver the desired guest experience

Key Responsibilities

• actively seek ways to deliver a memorable guest experience at citizenM and empower and inspire the hotel team to do the same
• lead, train and coach the hotel team to improve service and to support the operational success of citizenM
• develop and nurture talent within the team and provide feedback via monthly and yearly evaluations
• oversee hotel staffing to ensure efficient workforce management
• maintain the hotel environment and building to ensure a clean, safe and comfortable experience in accordance with citizenM brand promises
• demonstrate exceptional product knowledge of canteenM, societyM meeting room and self-service rooftop bar, overseeing F&B revenue targets and purchasing of all food and beverage items and hotel operating equipment
• manage stock in line with fluctuating levels of business, minimise waste and analyse a monthly stock report
• regularly virtual meetings with the support office, discussing the financial performance of the hotel, payroll, invoicing, human resources, maintenance and housekeeping
• maximise revenue opportunities and control costs in line with budgets, while providing added value to hotel guests
• represent citizenM within the Amsterdam area, promoting the company’s first property in the Dutch market to an external audience in support of growth
• establish and maintain strong relationships with local strategic partners and third parties inc. but not limited to local government, resident associations, tenants & industry associations

Skills, Knowledge and Expertise

• solid managerial experience
• enjoy being in a dynamic hands-on work environment
• open and positive team leader
• ensure a working understanding of legislation that governs the operation of a hotel and its activities in The Netherlands: including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
• excellent level of English, any other additional language is considered a plus

Benefits we...

• offer you a mobile job, never dull or standard
• offer you an extensive training program and a personal development plan
• reward you for good performance

Please note that we are only able to consider applicants with the right to work in The Netherlands

location & hours
The position will be based at citizenM Amsterdam Schiphol and will require travel to our support office in Voorschoten and other citizenM properties from time to time. This is a full-time position.

About citizenM citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. Were open-minded, with kind hearts and global minds.

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.