Account Manager

As a key member of the Account Management team, reporting into our Head of European Retail Accounts, you will be excellent at client management, which will include; subscription renewals, identifying upsell and cross-sell opportunities, addressing subscriber queries, providing demos and completing admin tasks. You will become an expert on both the real estate market and our subscriber base and systems, enabling you to be a highly successful individual account manager within a market-leading news, research, data and technology company.

Responsibilities

• As part of the team, you will be the first port of call for any subscribers in your book of business who may have any account issues or queries.
• Handle some administrative tasks for your clients, such as pulling subscriber usage reports, cleaning up databases and running product demonstrations with clients.
• Relay the value of Green Streets products to our clients by understanding how our solutions meet their needs, improve the business process and address the gaps of alternative solutions. This will be accomplished through consultative account mapping and regular check-ins with your clients in your book.
• Meeting preparation and research to support our your own accounts.
• Become an expert on both the Green Street platform and Retail Pro Platform and our client base.
• Responsible for renewing subscriptions with the aim of account growth and revenue expansion to achieve targets set by the business and Commercial Leadership Team.
• Work closely with colleagues across functions and business units to ensure cross-fertilization of ideas, best practices, and training.
• Deliver informative presentations confidently and proficiently both face-to-face and remotely.
• Ensure that our subscribers receive best in class customer service and are wholly satisfied through proactive communication.
• Investigate bugs and technical issues and work with our product management team to resolve.
• Work with product management to advise and provide feedback to the wider commercial team and inform clients of new product features and launches.

• Fluent in both English and Dutch.
• Bachelors degree in business, finance or related field preferred and / or commensurate experience.
• You are highly motivated, eager to learn, and coachable, with a great attitude.
• You have strong analytical and problem-solving skills.
• Excellent written and verbal communication and interpersonal skills.
• You are disciplined, organised and are used to managing your own schedule.
• 2+ years of sales or successful account management experience in leading software, financial services, information services, commercial real estate or other technology-based companies. Business-to-business environments preferred.
• A strong understanding of financial concepts and principles as they relate to clients needs.
• Commercially driven in your approach.
• Familiarity with Salesforce, Outlook, Mailchimp, Excel.

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in New Jersey, New York, Utrecht and London. To learn more, please visit www.greenstreet.com.

The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. Were building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.