Customer care specialist healthcare Air logistics

Your Role Join the leading provider of logistics solutions in the Netherlands! Kuehne + Nagel is at the forefront of air logistics, ensuring the seamless import and export of vital medical supplies. Operating from four strategic locations at Schiphol, to facilitate the international flow of air freight shipments. As a Customer Care Specialist in our Air Logistics division, you will play a pivotal role in managing the exportation or importation of medical supplies and other products for our valued clients. Your responsibilities include ensuring the timely delivery of goods while adhering to all relevant regulations and quality standards. Providing top-notch service to our key customers is important, and you will collaborate closely with suppliers and internal stakeholders to guarantee the smooth execution of export shipments. Your duties will encompass overseeing order processes from start to finish, proactively addressing any logistical challenges that may arise, and resolving escalations in a timely and systematic manner. As a vital member of our team, you will join a cohort of thirteen dedicated customer care professionals and report directly to the Team Lead. This is a full-time position based at our Schiphol location, offering the opportunity to make a meaningful impact in the vital field of logistics. If you are driven by a passion for customer service and thrive in a fast-paced environment, we want to hear from you! Join us in delivering excellence in logistics at Kuehne + Nagel.

Your Responsibilities

• You develop and maintain strong relationships with key stakeholders at our client side and generate new (strategic) opportunities with them;
• You have regular consultations with your clients, and evaluate and optimize the export process to improve efficiency, reduce cost and enhance customer satisfaction;
• Quick and quality communication towards customers executed whenever needed, regarding shipment coordination and during escalations;
• Continuously and proactively strive, together with your team, for further optimisation of the processes and turn these into concrete plans;
• You identify and mitigate risks such as delays, damages or regulatory compliance issues. Proceed to analyse and resolve these incidents, initiating improvement actions and monitoring their implementation;
• You work closely with your colleagues within our organisation to develop creative and/or innovative solutions to our customers needs;
• Together with your team, you ensure that all work instructions, SOP & processes are set up and also maintain them, in addition to follow-up /updates of the software systems within your responsibilities.

Your Skills and Experiences

• You have at least 3 to 5 years of relevant experience within Air logistics export;
• You are organisationally and administrative strong, can set priorities and separate main issues from side issues;
• Attention to detail and able to multitask;
• You have a customer- and service-oriented attitude;
• You prefer to work in a fast-paced and dynamic environment and are able to prioritise and shift gears quickly;
• You have an excellent command of the English language, both verbally and in writing. Dutch is an asset;
• Strong communication and negotiations skills are present;
• You are available 40 hours per week.

#LI-SD2

Good Reasons to Join We offer you a challenging position in a dynamic working environment in which development and progress are important. You will join an ambitious and energetic team. We work in a flexible working schedule whereas your private life- work balance is optimal. You will start with an annual contract, and if everyone is satisfied, resulting in a permanent employment afterwards. In addition to an marktconform salary, we also offer a good pension scheme and travel allowance. You will have 24 vacation days and 3.5 atv days and you have the option to buy additional days. Kuehne + Nagel is a good and reliable company, therefor a VOG is requested at the start.

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Sigrid De Roy

+31 6 25 73 70 15