Customer Support Specialist

About Insify Commercial insurance needs to change. Insify was born out of our frustration with how traditional insurers operate. We’re a start-up that is well underway to change the “dull” and “tedious” image of insurance to engaging, easy, and trustworthy (yes, really!). Getting your car or mobile phone insured is pretty easy online. But insuring the risk you run with your company and with yourself (or your loved ones) as an entrepreneur is a real pain today for many entrepreneurs. Manual forms, forced coffee with advisors, endless (irrelevant) questions to fill, and hefty pricing... and once insured, what if your revenue goes up or you hire a team? Chance is, you wont be insured for that, but youll only find out once you submit a claim. We are a tech company at heart, building our own insurance platform. We extensively rely on data to figure out how to best get our customer’s & their companies insured. Combine that with our fully online portal, real attention to UX, and leading underwriting, then getting yourself and your business insured may just become a fun experience. Insify is a well-funded company operating out of Amsterdam. Our team is led by seasoned entrepreneurs who have built successful businesses in fintech/e-commerce (SumUp, HelloFresh, Bloomon, Knab, etc.). We are fully licensed and backed by Europe’s largest insurers. Now its all about turning the global $720bn insurance business upside down. Your role You ensure that Insifys French prospects and customers have a fantastic customer experience. We aim to ensure, just as ensuring should be: helpful, friendly, honest, and personal. You contribute to shaping our customer experience and support. As a startup employee, you will have a clear view of all processes within a rapidly growing company, such as marketing and product development, offering many interesting growth opportunities. Do you want to see up close how an innovative insurance product is built? Then this is the place for you! As a Customer Care Specialist, your responsibilities include:

• Supporting prospects and customers via email, chat, and phone
• Continuously improving our customer experience
• Exceeding customer expectations with fantastic service
• Contributing to product and process improvements from a customer perspective

What will make you successful in this role:

• An excellent command of English and native in French
• Experience in customer support for a complex product
• You are customer-friendly, eager to learn, and have excellent communication and problem-solving skills
• You enjoy working in a team but can also work well independently

Bonus points for: Previous experience in Customer Support within the insurance/fintech/SaaS industry or within a startup/scale-up. What we offer

• Join the ride of a lifetime, building the first pan-European Neo-Insurer
• Apply your skills and talents to disrupt one of the biggest global industries. And show the world insurance can be fair, transparent, and trustworthy
• Work with a small group of very experienced and dedicated entrepreneurs
• Work in a start-up environment: scale rapidly, pick up your own initiatives, directly contribute to the development of the Company
• Innovate and learn at Lab Days, Hackathons and tech learning sessions
• Earn a competitive salary
• Enjoy a Pension plan and wellbeing budget
• Work from our HQ in Amsterdam, Europe’s highest valued startup ecosystem
• Our team has lots of nationalities; English is our company language