Project Lead Logistics Operations

Supervisor

Date: 8 May 2024

Location: Amsterdam, European Union, NL

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
Job Title: Supervisor
Location: The Netherlands
Requirements: Candidates must have the legal rights to work in country of location at the time of application.
Contract Type: Fixed-term contract
Pay-band: Hourly Paid
Role Purpose:
To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met.
Main Accountabilities:
You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed customer service, security and administration standards. You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.
Programme/service support

• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.

• Inspect the venue to ensure that arrangements meet agreed requirements and standards.
• Ensure necessary equipment, material for candidates, signage, branding and seating arrangements and plans are in place and ready to use as required
• Be familiar with the emergency procedures for the test day venue and ensure all venue staff are briefed accordingly.
• Ensure that all test day records are completed and maintained accurately as required by British Council Examinations Services.
• Ensure that relevant guidelines and policies are applied and followed in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
• Whenever possible, resolve issues that arise on the day according to procedures.
• Report any incidents, emergencies or breaches of security to the appropriate British Council Examinations Services staff.
• Promote and ensure the wellbeing of candidates at all times. In case of emergencies, ensure that correct procedures are followed and involve appropriate authorities as required.
• Additional duties in line with the role may be required.

Customer support

• Maintain British Council Examinations Services standards of customer care on the test day.
• Ensure special arrangements are provided as required.

Managing self & others

• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.
• Brief assigned test day staff on their roles and responsibilities and on any special instructions.
• Actively monitor candidates and invigilators during tests to make sure that there is no violation of test conditions.
• Supervise staff to ensure they carry out their respective duties and adhere to the Code of Practice.
• Ensure that the test day material is handled securely, confidentially and is accounted for in line with British Council and Exam Board requirements at all times.

Training and development:

• Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
• Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Other important features or requirements of the job:

• Some supervisors may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.
• You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room.
• Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council. However, it is recommended that you wear soft comfortable shoes. Noisy shoes and distracting jewellery are not permitted.

Role specific skills
Minimum

• Customer Service: experience of responding to children/ young adults and parents needs (as customers) in a professional manner, to a high level of quality.

Desirable

• Awareness of safeguarding and promoting the welfare of children.

Language Requirements

• English is required to B2 level

Closing date: Wednesday, 22 May, 2024, applications will close at 22:59 CEST.

A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.