Principal technician (ESOC Problem Coordinator) - Hourly rate: €56

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Supporting all areas of the ESOC. Performs other duties as required, or directed by ITOM, DCOs/DDCOs,
• Responsible for co-ordination with internal Organizational Elements and external entities to restore NCIA provisioned services.
• Support Problem Management process at Enterprise level and handle with day-to-day activities related to this process.
• Support Organizational Elements (Business Areas, CSUs) with the Problem Management process and practice.
• Support SMC Problem Manager and participate on Enterprise and Local Problem Governance Boards.
• Actively reviews Performance Management objectives, builds up and maintains a personal development plan ensuring regular monitoring to accomplish set goals.
• Collaboration to Continual Service Improvement (CSI) process.  Participates in the development and delivery of the required on-the-job training to other technicians.
• If required, deploy to all ESOC sites.
• If required, participate in training at the NCI Agency Academy.  Deputise for higher-grade staff, if required.
• Perform other duties as may be required.

Essential Skills and Experience

• Higher vocational training in a relevant discipline with 3 years experience directly related to this position, or secondary educational completion with five years experience directly related to this position.
• Professional experience and knowledge of telecommunications, network, information technology solutions and products.
• Work experience in roles requiring the ability to handle multiple incidents/problems simultaneously while adapting to constantly changing requirements.
• ITIL Foundation current certification or similar certification.
• At least three years experience in service management (i.e. Incident, problem and change management) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. Information Technology Service Management (ITSM)).

Desirable Skills and Experience

• Previous experience working in a Network Operations Centre/Service Operations Centre;
• ITIL v3 Service Operations or ITIL4 Create, Deliver, and Support  CCNA certified and/or COMPTIA Network+
• Network Monitoring tools, such as DX SPECTRUM, Performance Management Centre and Splunk.
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT

Working Location

• Brunssum, Netherlands

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Contract Duration

• Apr 2024 - Dec 2024

Security Clearance

• Valid National or NATO Cosmic Top Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.