Team Lead Service & Support

Job Title: Team Lead Service & Support

Location: Corsano Health, The Hague

Job Type: Full-Time

About Corsano Health: Corsano Health is at the forefront of developing, producing, and selling medically certified wearables for continuous vital sign monitoring. Our flagship product, the Corsano Solution, is a CE and FDA certified system designed to monitor heart rate, atrial fibrillation, blood pressure, respiratory rate, SpO2, temperature, ECG, sleep, and activity. We are committed to innovation and excellence in the medtech sector, and we are looking for a talented Team Lead Service & Support to join our dynamic team.

Job Description: The Team Lead Service & Support will play a pivotal role in supervising and developing a small team of Customer Support Specialists and Implementation Engineers. This role involves ensuring high-quality customer service, effective training, and seamless implementation of the Corsano Solution for our clients. The ideal candidate is a strong leader with excellent communication skills, a customer-centric mindset, and a passion for technology and healthcare.

Key Responsibilities:

• Supervise and mentor a team of Customer Support Specialists and Implementation Engineers.
• Develop and implement training programs to enhance team skills and customer knowledge.
• Oversee the daily operations of the service and support team, ensuring timely and effective resolution of customer inquiries and issues.
• Coordinate the implementation of the Corsano Solution for new customers, ensuring a smooth and successful deployment.
• Conduct on-site training sessions to ensure customers are proficient in using the Corsano system.
• Monitor team performance and provide regular feedback and coaching to team members.
• Collaborate with other departments to address and resolve complex customer concerns.
• Conduct regular team meetings to discuss performance metrics, customer feedback, and process improvements.
• Ensure all customer interactions are documented accurately and comprehensively in the CRM system.
• Identify opportunities for process improvements and implement best practices to enhance service quality.
• Stay up-to-date with the latest product developments and industry trends to provide informed support and training.

Qualifications:

• BSc degree in Clinical Technology, MSc in Technical Medicine, Computer Science, Biomedical Engineering or equivalent work experience.
• Proven experience in a customer service or support role, with at least 2 years in a supervisory or team lead position.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to train and develop team members and customers effectively.
• Proficient in using customer service software, databases, and tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of the medtech industry.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Engaging and supportive work environment.
• Flexible working hours.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role to info@corsano.com. Please include "Team Lead Service & Support Application" in the subject line.

Corsano Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.