Internship Guest Relations - Tivoli Doelen Amsterdam

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations. Immerse yourself in Tivolis philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

Tivoli Doelen Amsterdam hotel is one of Amsterdams oldest and finest five-star hotels. This beautiful building dates back to the 17th century and is located on the banks of the Amstel River, in the historic heart of Amsterdam. It wont surprise you that over three centuries, it has hosted royal and legendary guests, from Queen Victoria to the Beatles. Rembrandts Night Watch was painted to display within its walls. Our hotel is monumental and offers a classic contemporary look. The tram and metro stop Rokin is around the corner, as is Rembrandtplein. We work in a small team and know each other well. We have a lot of personal contact with our guests and because of our small size we help each other in all departments to achieve that extraordinary guest experience.

What do we offer?

• A compensation of €750 gross per month for all your hard work.

• Free online & offline training organized by our own University.

• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.

• Team building events, trips and holiday parties.

• The opportunity to grow within our company worldwide.

What are you going to do?

This is the most all-round internship out there, you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved, that all areas are neat and tidy and that we continue to provide guests with an "Extraordinary" experience in a unique way. Furthermore, you give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

What are we looking for?

• You are currently enrolled as a student;
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.