Customer Service Employee - Venray

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
‘’Customer service is not just a department, but our whole organization!’’
WHAT ARE YOU GOING TO DO AS CUSTOMER SERVICE EMPLOYEE? The Customer Service Employee is in contact with our customer to keep them informed about the status of order processing (by our warehouse team)! The customer comes to you with questions, wishes or needs and you answer them by telephone or email. To provide the customer with the correct information, you will manage the administration behind order processing. You will report about order processing, checking and entering all kinds of customer data into the system. You will prepare the invoicing and prepare the necessary documents that accompany the orders. In addition, the customer comes to you about complaints and you monitor the handling of the complaint. You also record this in our system.
Do you want to do this? Then read on!
THIS IS WHAT YOU ENJOY TO DO! This role is interesting because you are mainly concerned with the following:

• Customer focus: you maintain the relationship with the customer by paying attention to their wishes and needs. You are also in contact with the transporters;
• Information provision by preparing monthly and quarterly Business Reviews for the internal organization and the customer;
• Manage the administration behind order processing, such as documentation and invoicing;
• Problem solving by guaranteeing and monitoring the handling of complaints;
• Projects aimed at improving the processes within Customer Service;

WHY THIS ROLE IS SOMETHING FOR YOU! You are a good fit for this role because you recognize yourself in the following qualities:

• MBO 4 working and thinking level, possibly graduated within Logistics;
• At least 2 years of relevant work experience (in a similar role);
• Communication and social skills for alligning at different layers, such as warehouse, transporters, the customer and Customer Service department;
• Administrative skills;
• You can make yourself clearly understood in English in conversation and in writing;

HERE YOU WILL WORK! Your work location is Venray, where we have an entire campus of warehouses (four to be precise) from 35,000 to 60,000 m2! For one of these warehouses you will become part of the Customer Service department at the office. You will work a lot together with colleagues in the warehouse and at the office, plus you will be part of the Customer Service team of 10 employees! You are also in contact with the customer and the transporters. You report to the Office Supervisor. Furthermore, the atmosphere can mainly be described as international and dynamic, with plenty of room for fun and bonding! Your working hours are between 8:00 AM and 6:00 PM.
WHAT DO WE OFFER YOU? At CEVA Logistics in Venray we offer you the following, in addition to this great job:

• A gross salary between € 2,517 and € 3,443 depending on your work experience and education level;
• An annual contract with the prospect of permanent employment;
• Career opportunities towards, among others, Engineering (Benelux) or Contract Management;
• 25 vacation days, 40 ADV hours and the option to purchase or purchase additional leave;
• Profit distribution of max. 3% for positive operating results;
• Good pension scheme, travel allowance and 8% holiday pay; and
• The opportunity to develop yourself through our CEVA Academy.

HOW CAN I BECOME A COLLEAGUE? Easy! You can send your application with letter (optional) and CV to Remco Hendrikx, Corporate Recruiter, via email to remco.hendrikx@cevalogistics.com, or you can also contact me directly by telephone or WhatsApp on +31 (0 )6 83 22 25 39.
The route to employment looks as follows:

• After I have received your application, I will be happy to contact you by telephone to get to know you further! Its your chance to ask me your questions in advance;
• Is this role something for you? We will then schedule an initial meeting with my colleagues in Venray (this can possibly be digital);
• If we are both still enthusiastic and positive after the first conversation, we will be happy to schedule the second conversation;
  • You will receive an assessment from me between the first and second interview. During the second conversation, the results of your assessment will be discussed, among other things;
• Enough chatting! We are both still positive and we would therefore like to welcome you to our organization. You will receive the offer for this position from us. What is your answer to that?
• Congratulations! You will receive your contract from us and welcome to CEVA Logistics.

Acquisition by third parties is not appreciated! #LI-RH As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.