SALES ASSISTANT (24 Hours - Utrecht Hoog Catherijne)

Career Growth, Flexibility and Collaboration! Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves. The job As our Customer Support Specialist you are the link between our customers and your colleagues within Evidos. In this versatile role, you focus on answering incoming questions, from the moment the deal is closed by our sales colleagues and the collaboration starts. From our office in Haarlem, you predominantly maintain customer contact by answering questions by telephone or e-mail and you provide our customers with the best advice and attention. Furthermore you aid in the approach of our customers on aftersales. You also help approach customers for a six-monthly contact moment and you see commercial opportunities where necessary. In addition, you guide customers through the onboarding process and help them with questions about using our platform and other services. You provide monthly online training to our customers and share their experiences with the product team, so that we can continuously improve our services together. Furthermore you work closely with the sales department and Customer Success Manager, where you share your knowledge about certain products or technical insights. In short, you are a crucial point of contact for our customers and colleagues at Evidos! What we’re looking for

• You have a working and thinking capacity at a Bachelors level and you are fluent in English and Dutch, written and spoken;
• You like to explore through your expertise and enthusiasm and you easily establish collaborations;
• Affinity with IT / SaaS is an advantage;
• You have a helping attitude and you’re enthusiastic, you are good listener and communicator;
• You are available at least 32 hours a week.

What do we offer you?

• Dynamic position in a fast growing scale-up, with various growth and development opportunities, varied work and a lot of freedom in the way you give substance to your work;
• Room for personal development and the possibility to follow different training courses;
• Daily lunch with your colleagues, monthly drinks with the team and lots of other fun outings;
• Travel allowance, Pensionable Contributions and a telephone costs reimbursement.

About Signhost (previously Evidos) Signhost, an Entrust solution, is an international cloud platform for electronic signatures and digital identification based in Haarlem, the Netherlands. These two solutions are each offered in dedicated products:

• Signhost Electronic Signature: Electronic signing for digital contracts through APIs, mobile apps, or a web portal.
• ID Proof Digital Identification: A solution to digitally verify Government IDs/Passports of employees, clients, or others, via a mobile app.

Our aim is to digitize and make business procedures more sustainable, reducing waste and road traffic. We strive to contribute to society in the long term and actively build sustainable relationships. This is achieved by facilitating the simple and quick signing of digital documents with legal safeguards. Signhost was recently acquired by Entrust, providing us with a larger network that allows us to scale up in enabling trusted identities, payments, and data protection. Were prepared to handle scaling from tens of thousands to millions of daily document signing transactions in the years ahead.

Working at Signhost At Signhost, we are dedicated to cultivating a work environment that prioritizes happiness and well-being. We strongly believe in the importance of leisure activities, ample growth opportunities, maintaining a healthy work-life balance, and fostering teamwork. With a team of over 55 dedicated colleagues, we empower each individual with the autonomy to chart their career path through our diverse range of career development opportunities. Beyond the confines of our work, we engage in a plethora of enjoyable activities together. These include organized VR gaming days, delightful beachside BBQs, weekly paddle games, thrilling bouldering adventures, and even an unforgettable 4-day excursion to Valencia. These shared experiences have not only motivated us, but also solidified our bonds in a secure and enjoyable environment. We place immense value on the time we spend together, as it strengthens our trust and builds robust working relationships amongst our team members. Do we have your attention? Please apply via our Workday Career Page: Customer Support Specialist or feel free to reach out to Stijn on +31 85 047 0440 or for more information. A pre-employment screening is part of our application procedure. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com . Recruiter: Grace Rusingiza Grace.Rusingiza@entrust.com